Challenge
The dismantler faced two critical operational challenges that were limiting growth and efficiency:
- Onboarding inventory efficiently - Cataloging dismantled parts and assemblies across multiple channels while maintaining accurate stock levels for both counter sales teams and digital platforms
- Managing sales processes - Handling sales through phone calls, emails, and quote responses was time-intensive, with quote preparation requiring extensive parts research and pricing guesswork that often resulted in lost opportunities
Currently, sales relied heavily on manual processes where staff would research parts, estimate pricing (balancing competitive rates against profitability), and respond to quotes - often losing potential sales due to slow response times or pricing uncertainties. Meanwhile, inventory management across their three centers required constant coordination to avoid overselling and ensure accurate availability across all sales channels.
Solution - Partly Dismantle & Repair
The dismantler implemented Partly Dismantle and Repair to address their operational needs, with each product serving distinct but complementary functions.
Partly Dismantle streamlined their inventory onboarding and management processes. The platform enabled faster cataloging of dismantled parts and assemblies using standardized data, while automatically making inventory available 24/7 through NZCRN (NZ Collision Repair Network). This allowed repairers to view real-time pricing and availability, eliminating the back-and-forth of traditional quote processes.
Partly Repair transformed their internal counter sales operations. The dismantler's team used Repair as their internal sales interface to process customer purchases, providing a streamlined point-of-sale experience that maintained accurate inventory levels across all three centers.
Outcome
The implementation delivered measurable improvements across both inventory management and sales operations:
- Faster inventory onboarding through standardized cataloging
- 24/7 availability for repairers through NZCRN integration
- Reduced manual quote processing and faster response times
- Improved inventory accuracy across multiple sales channels
- Streamlined point-of-sale experience for counter sales
This positioned the dismantler for continued growth while maintaining operational efficiency across their expanding network.
Partly's team of world-class engineers and automotive veterans is on a mission to connect the world's parts. Partly provides the neutral infrastructure that connects the entire automotive supply chain, reducing friction and costs while improving operational efficiency for everyone in the ecosystem.
