Getting started with PartsPal

Welcome to PartsPal!

The PartsPal system is built to help auto parts businesses manage auto parts and sell online with fitment.

We want to help get you up and running as quickly as possible, so we've designed an easy to follow, step by step guide to what you'll need to do to get started.

  1. Setting up your account
  2. Creating or importing your Inventory
  3. Importing or managing Fitment Data
  4. Setting up your Sales Channels

Once everything has been set up, you can explore our features in-depth to set your online channels up for success.

If you have any questions along the way, you can always search our Knowledge Base, or contact our support team.

If you still have any questions, you can reach out at support@parts-pal.com

PartsPal Walkthrough [Video]

Managing your company details

Managing Team Members

To add, manage or remove your team members, head over to

Settings > Company Details > Team members

Managing Shipping Address

To add, manage or remove your shipping locations, head over to

Settings > Shipping

Managing Currency

To add, manage or remove your base currencies head over to

Settings > Configuration > Localisation

If you still have any questions, you can reach out at support@parts-pal.com

PartsPal Billing

PartsPal Subscription Details

To check your PartsPal subscription details, you need firstly sign in into your account via https://admin.parts-pal.com/

After signing in, click Settings on your left sidebar, and go to Plans & Billings

Add card & update your payment method

If you want to add a new card for subscription payment, go to Settings > Plans & Billing, and put card number, MM/YY, and CVC information, then click Verify.

If you want to change your payment card, click Change Card under Payment to update your payment method.

Upgrade/downgrade your plan

When you are at Plans & Billing page, you can click Choose Plan to upgrade or downgrade your subscription plan.

Cancel subscription

If you want you cancel your plan, please email us via support@parts-pal.com

View and download your PartsPal receipts and invoices

Once you subscribed to any of PartsPal plans, you will receive your invoice and receipts monthly by email.

If you still have any questions, you can reach out at support@parts-pal.com

Updating your warehouse and shipping details

Your inventory location will default to the shipping address that you set when setting up.

However, if you have your inventory in multiple warehouses or address, you can update this using a CSV (Excel) file.

Step 1: Finding your shipping address Ids

Firstly, you have to set up the unique address_id assigned to your locations.

Head over to Settings > Shipping

You will have your default shipping location, and the default address_id will be applied to your address.

Select + Add location to add your locations.

Step 2: Update your CSV file

You can update your stock location with a CSV file containing your sku (Stock Keeping Unit) and a header using address_id

Tip: You can use the find and replace tool to easily replace your address with your address ID

Step 3: Upload your feed file

Finally, you can upload your updated CSV through the Uploads>Feed Files Manager>Upload File

Select Stock as your import type